Terms of Service

1. General

1.1 All our offers, agreements and their implementation are governed solely by the terms and conditions in hand. Deviations must be explicitly agreed upon with us in writing.

1.2 In these terms "the other party" is understood to be: each natural person (a "Consumer") or legal person (a "Business Client") who has closed an agreement with our company, or wishes to close one, as well as their representative(s), delegate(s), assignee(s) and heirs.

1.3 The terms and conditions as formulated by the other party will remain unchanged to the extent that they are not in conflict with the terms and conditions in hand. In case of any conflict, our conditions will take precedence under any circumstance, even if priority has been stipulated otherwise.

2. Realisation Agreement

2.1 All our offers and propositions, in whatever form, are noncommittal, unless we explicitly stated otherwise.

2.2 If an offer is accompanied with demos, drawings, estimates, plans, catalogues or other documents or digital information on products, these always remain our property and must be returned to us at request. They may not be reproduced, copied, cached or shown to third parties without our permission.

2.3 Transmission of offers and/or (other) documentation does not put us under the obligation to accept an order. Non-acceptance will be notified to the other party as soon as possible, but within 14 days in any case. Therefore, the agreement is concluded only 14 days after acceptance or as soon as we confirm the agreement in writing or (start to) execute it.

3. Delivery

3.1 We reserve the right to reject assignments or orders without foundation, or to exclusively deliver against a specific payment method (eg. Bank Transfer, Card, PayPal, Cash ... etc.).

3.2 Our reported delivery times are an indication and are not to be regarded as deadlines. Delivery time statements are always an approximation, unless specified otherwise in writing.

3.3 Delivery shall be ex works or ex warehouse, unless otherwise agreed.

3.4 We reserve the right to demand cash on delivery or prepayment from the other party.

4. Cancellation

4.1 For Business Clients, if the other party wishes to cancel after an agreement has been concluded, a 15% cancellation fee (based on the order price including VAT) will be charged, provided we agree to the dissolution, without it affecting our right to full compensation including lost profits.

4.2 New customers are entitled to a refund within 14 days of their first service purchase, excluding service renewals, acknowledging that renewals indicate satisfaction and understanding of the service's value.

4.3 If the product or service is designated as 'Anytime Cancel', the client may request cancellation at any time; however, the client acknowledges that such cancellation does not entitle them to any refund or reimbursement, except as may be required by applicable law.

4.4 Consumers have the right to withdraw from the contract within 14 days without giving any reason, as provided by Romanian consumer protection laws. For services that have been partially provided at the Consumer's request, a proportional payment may be required.

4.5 Domain name registration services are exempt from the 14-day withdrawal right, in accordance with Article 16 letter c) of the EU Consumer Rights Directive (2011/83/EU). This exemption applies because domain names are personalized digital services that are immediately provisioned. By ordering a domain registration, the client expressly acknowledges this exemption and consents to immediate service provision.

4.6 For Consumers exercising their right of withdrawal, refunds will be processed within 14 days of receiving the cancellation notice using the same payment method as the original transaction, unless otherwise agreed.

5. Prices

5.1 Unless stated otherwise, our prices are:

• 5.1.1 For services based on monthly rates,
• 5.1.2 For goods based on delivery ex works or warehouse,
• 5.1.3 Excluding VAT, import duties, other taxes, levies and duties,
• 5.1.4 Excluding the costs of packaging, loading and unloading, transport and insurance,
• 5.1.5 Excluding installation and instruction costs stated in Euros.

5.2 In the event of an increase of one or more of the cost factors, we are entitled to increase the order price accordingly; all this with due regard to any relevant existing regulations, on the understanding that any foreseeable future price increases must be recorded in the order confirmation.

5.3 For Consumers, price changes after contract conclusion will be limited to those resulting from changes in VAT rates or other statutory regulations. Any other price increases will only apply to renewals and with minimum 30 days advance notice.

5.4 All prices include customer support at the level specified in Section 22 (Technical Support and Service Levels).

6. Force Majeure

6.1 "Force majeure" is understood to mean: every circumstance independent of either party's intention or any unforeseeable circumstance making the fulfilment of the agreement no longer reasonably expected from the other party.

6.2 In this context, force majeure in the contractual relationships with our other parties is understood to mean a failure or obstruction of the telecommunication facilities of third parties, which prevents normal transmissions of telecommunication for short or longer periods of time.

6.3 If, in our opinion, the force majeure is of a temporary nature, we have the right to postpone the implementation of the agreement until the circumstance causing the force majeure has been resolved.

6.4 If we are affected by a situation of force majeure and suspend our service(s) for thirty (30) days or more, the other party has the right to terminate the contract for this/these service(s) for the remaining duration of the contract. In this case, there will be no reversal for the past and the other party is not entitled to any form of compensation for premature termination of the contract.

6.5 If we expect the force majeure to persist, we can terminate the contract for this/these service(s) for the future. In this case, there will be no reversal for the past and the other party is not entitled to any form of compensation for premature termination of the contract.

6.6 We will be entitled to demand payment for the performance in the implementation of the agreement prior to the occurrence of the force majeure-causing circumstance.

6.7 The party which is (going to be) in a force majeure situation must inform the other party of this immediately.

7. Intellectual Property

7.1 All software, infrastructure, drawings, designs, diagrams, requirements package and such, produced by or on behalf of us during the execution of the contract, will remain our property, as well as the right to use them.

7.2 The other party always warrants us that the use of data or other things supplied by the other party shall not put us in contravention of statutory regulations or protected rights of third parties.

7.3 The other party indemnifies us in full for all direct and indirect consequences of claims third parties are allowed to lodge under breach of the warranty set out in paragraph 7.2.

7.4 At all times, we reserve the copyright on all software developed by us, whether at request or not.

8. Liability

8.1 ENGINYRING's liability for damages arising from our services is limited as follows:

• 8.1.1 For direct damages resulting from breach of contract or tort: limited to the total amount paid by the client for the specific service during the 6 months preceding the event causing damage, with a maximum of €500.
• 8.1.2 For indirect damages, including but not limited to lost profits, business interruption, and data loss: limited to 50% of the amount calculated under 8.1.1.

8.2 The liability limitations set forth in Section 8.1 represent the maximum liability of ENGINYRING under this agreement to the fullest extent permitted under applicable Romanian law.

8.3 Even if the other party or a third party makes changes in the software we developed or the hardware we provided, our liability remains as stated in 8.1, unless such changes directly caused the damage.

8.4 We can never be held responsible for the contents of any file the other party or a third party placed on the internet. We also cannot be held responsible for the consequences that might arise from the viewing or executing by the other party. We expressly reserve the right to remove offensive, discriminatory or injurious texts from the internet and notify this to the relevant government authorities. In case of repeated offence, we reserve the right to remove the other party's internet access.

8.5 The service credits detailed in the Service Level Agreement (Section 22) are the client's sole and exclusive remedy for any service interruptions or performance issues.

8.6 For Business Clients, any claim for damages must be notified to us in writing within 30 days of the event giving rise to the claim. Failure to provide such notice within this timeframe constitutes an irrevocable waiver of any such claim.

9. Disclaimer of Warranties

9.1 Except for the express commitments set forth in the Service Level Agreement (Section 22), the Services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

9.2 To the fullest extent permitted by law, ENGINYRING expressly disclaims all other warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or completely secure.

9.3 For Consumers, this disclaimer does not affect your mandatory statutory rights, including the legal guarantee of conformity.

10. Complaints

10.1 Any complaints can only be considered if such complaints are received by us directly in writing within 3 workdays of delivery of the performance in question, accompanied by a detailed account of the nature and basis of the complaints.

10.2 Complaints about invoices must be submitted in writing within 14 workdays after the invoice date.

10.3 After the above-mentioned terms have lapsed, the other party will be deemed to have approved the goods delivered or the invoice, in which case ENGINYRING will no longer handle any complaints.

10.4 If the complaint is considered by us to be valid, we will be obliged to only deliver the agreed performance as yet.

10.5 If the complaint is considered to be valid, the liability of the other party will be suspended until such time as the complaint is settled, but with the proviso that this only includes the part of the invoice to which the complaint is considered applicable.

10.6 Return of the delivered goods can only take place after our prior written consent, on the conditions to be determined by us.

10.7 For Consumers, the complaint procedure does not affect their statutory rights under Romanian consumer protection laws.

11. Reservation of Ownership

11.1 All goods and software delivered continue to be our property until such time as the other party has paid for all our deliveries and work performed and/or deliveries and work still to be performed under the agreement, including interest and costs.

11.2 In case of suspension of payments, bankruptcy, moratorium, liquidation of the other party, or death when the other party is a natural person, we are entitled to the order without notice or judicial intervention, wholly or partially cancel and the unpaid portion of the delivered recovery.

11.3 Dissolution and recovery of the goods do not diminish our right to compensation for loss or damage. In these cases, any claim against the other party will be due immediately and in full.

12. Payment

12.1 Access, hosting, cloud subscriptions and agreements for related internet services, including service contracts, are invoiced monthly, unless agreed otherwise.

12.2 Domain names are invoiced per calendar year, in advance.

12.3 Payment is due within 14 days after the invoice date, without any discount, deduction or suspension, by one of our support payment methods. The currency date on our bank statements shall be decisive and be taken as the day of payment.

12.4 All payments made by the other party are first used to defray any interest and collection charges incurred by us and after that, to settle the oldest outstanding invoices.

12.5 In the event the other party:
- is declared bankrupt, requesting a moratorium, or if its capital is seized in whole or in part,
- is placed under guardianship or dies,
- fails to meet any of the obligations under the agreement and/or these terms and conditions,
- neglects a due invoice amount or part of it within the deadline,
we have the right, by the mere occurrence of one of the aforementioned circumstances, to declare the contract dissolved, and to suspend the provision of our services, and to claim any amount owed by the other party on the grounds of work carried out and/or deliveries made by us in full immediately and without any warning or notice of default being necessary, and to reclaim the delivered goods which have not (yet) been paid as our property, all without prejudice to our right to compensation of cost, loss and interest.

12.6 If the payment is not made within the time specified in 12.3, the client is legally in default as of the invoice date and owes statutory interest on the outstanding amount.

12.7 All judicial and extrajudicial costs to be incurred for collecting overdue payments shall be charged to the client. The extrajudicial costs will be calculated in accordance with the applicable Romanian legislation regarding debt collection and recovery of claims.

12.8 Payments made for new orders are refundable within 14-days according to Romanian law. Any damage or usage of the service will be calculated and deducted from the refund. Custom orders, including services that require manual labour like dedicated servers are excluded for refunds unless an agreement is made.

12.9 For recurring services, we will notify you at least 7 days before charging your payment method for each billing cycle.

13. Termination

13.1 Access, hosting, cloud subscriptions and agreements for related internet services, including service contracts, concluded for a definite period, can only be terminated by the end of the period for which they have been entered, by written notice and according to the minimum term of notice of a month. Without a timely notice, these contracts are deemed to have been tacitly renewed for the same period of time as earlier conclusions, according to the conditions employed by ENGINYRING for comparable contracts at the time of the tacit renewal.

13.2 Access, hosting, cloud subscriptions and agreements for related internet services, including service contracts, concluded for an indefinite amount of time can only be terminated by the end of every month, by written notice and according to the minimum term of notice of a month.

13.3 Agreements regarding registration and exploitation of internet domain names can be terminated by written notice by the end of every calendar year, in accordance with a term of notice of a month.

13.4 ENGINYRING may terminate any concluded agreements with the other party after the end of the contract billing cycle with 30 days prior written notice, providing a reasonable explanation for such termination.

13.5 Notwithstanding that which has been provided in the previous articles, ENGINYRING can terminate any concluded agreements with the other party at any time by written notice if the other party acted in conflict with the concluded agreements or the Acceptable Use Policy adopted by ENGINYRING, or otherwise harms the interests of ENGINYRING in such a manner that continuation of the relationship cannot be reasonably expected from ENGINYRING.

13.6 In case of termination by ENGINYRING under Section 13.5, we will provide the client with a reasonable opportunity to retrieve their data, as described in Section 23 (Data Backup and Retrieval).

13.7 For contracts with Consumers, automatic renewal for fixed-term contracts will only occur after sending a renewal reminder at least 30 days before the renewal date, with clear instructions on how to cancel.

14. Applicable Law and Disputes

14.1 All our offers, agreements and their implementation are subject to Romanian law only.

14.2 Any dispute, including any disagreement which only one party considers to be a dispute, resulting from or related to the agreement to which these terms and conditions apply or the related terms and conditions themselves and their interpretation or implementation, both in factual and legal terms, will be settled by the competent courts in Romania.

14.3 Before resorting to litigation, parties agree to first attempt to resolve any dispute through negotiation or mediation. For Consumers, this does not affect their right to bring the matter directly before the competent courts in Romania.

15. Legal Compliance and Prohibited Activities

15.1 Users are strictly prohibited from engaging in any illegal, harmful, or abusive activities while using our services as detailed in our Acceptable Use Policy.

15.2 Users are solely responsible for all content they upload, share, or transmit using our services.

15.3 ENGINYRING may determine, acting reasonably and based on available technical, legal, security and abuse information, what constitutes a violation of our policies.

15.4 Users must comply with all applicable local, national, and international laws, regulations, and treaties while using our services.

15.5 ENGINYRING reserves the right to report any suspected illegal activities to appropriate law enforcement authorities and to cooperate fully with such authorities in the investigation of alleged unlawful activities.

15.6 By default, SMTP traffic, including ports 25, 465 and 587, is blocked on virtual and dedicated server plans. At the client's request, the restriction may be lifted only after successful KYC validation and payment of any applicable activation, risk-management or recurring fee disclosed before approval. Lifting the technical block does not authorize unsolicited or abusive messaging.

15.7 Bulk or mass mailing, whether solicited or unsolicited, requires ENGINYRING's separate prior written approval. Any unauthorized bulk mailing, spam complaint pattern or material mail-reputation incident may result in immediate reinstatement of the SMTP restriction, permanent refusal of future unblocking requests, suspension or termination without refund. Outbound email use through a standalone IPv4 leasing service is prohibited unless separately approved in writing.

15.8 ENGINYRING has established a dedicated abuse reporting mechanism as required by Romanian law. Reports of illegal content can be submitted to abuse@serverspan.com or through our online reporting form. Reports will be processed promptly, and we will take appropriate action as required by law.

16. Indemnification

16.1 The user agrees to indemnify, defend, and hold harmless ENGINYRING, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to:

• The user's use of the services
• Any violation of the Terms of Service, Acceptable Use Policy, or other policies
• Any violation of any rights of a third party
• Any violation of any applicable law or regulation

17. Monitoring and Enforcement

17.1 While ENGINYRING does not actively monitor user content, we reserve the right to do so at any time.

17.2 ENGINYRING may take any action deemed necessary to protect our network, services, and reputation, including but not limited to removing content, suspending or terminating accounts, or reporting illegal activities to appropriate authorities.

17.3 We maintain a transparent notice and action mechanism for handling reports of illegal content as required by Romanian law. When we receive a sufficiently substantiated notice about illegal content, we will act expeditiously to remove or disable access to that content.

17.4 When content is removed under Section 17.3, we will inform the content provider of the removal, provide a statement of reasons, and information about available redress mechanisms, except where prohibited by law or where doing so would interfere with the prevention or detection of crime.

18. Limitation of Liability

18.1 To the extent permitted by applicable law, ENGINYRING's liability is governed by the provisions set forth in Section 8 (Liability).

18.2 ENGINYRING shall not be liable for service interruptions that remain within the parameters of our Service Level Agreement (Section 22).

18.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Romanian law.

19. Cooperation with Authorities

19.1 ENGINYRING will cooperate with law enforcement and legal authorities as required by law.

19.2 We may disclose user information when legally compelled to do so, including in response to court orders, subpoenas, or other valid legal processes.

20. Changes to Services

20.1 ENGINYRING reserves the right to modify, suspend, or discontinue any part of our services with prior notice as follows:

• For minor changes that do not materially affect service functionality: 7 days notice
• For significant changes affecting service functionality: 30 days notice
• For service discontinuation: 60 days notice to allow for data migration

20.2 For scheduled maintenance, we will provide advance notice of at least 48 hours, except in cases of emergency maintenance required to address security vulnerabilities or service stability issues.

21. Modification of Terms

21.1 ENGINYRING reserves the right to modify these Terms of Service from time to time. For commercial clients, any modifications shall become effective upon posting the amended Terms on our website, and your continued use of our services after being notified of the changes will constitute acceptance of the revised Terms.

21.2 For Consumers, ENGINYRING will notify you of any material modifications at least 30 days prior to their effective date. If you do not agree with the changes, you may terminate the contract without penalty within this notice period.

21.3 It is your responsibility to review these Terms periodically to remain informed of any changes.

21.4 We will maintain an archive of previous versions of these Terms, which will be available upon request.

22. Technical Support and Service Levels

22.1 Service Level Agreement (SLA)

• 22.1.1 ENGINYRING guarantees network availability of 99.9% per month, excluding scheduled maintenance.
• 22.1.2 Service Credits: In the event that ENGINYRING fails to meet the 99.9% uptime guarantee, clients will be eligible for service credits as follows:
  • < 99.9% but ≥ 99.0%: 10% of monthly fee
  • < 99.0% but ≥ 98.0%: 25% of monthly fee
  • < 98.0%: 50% of monthly fee
• 22.1.3 To receive service credits, clients must submit a claim within 7 days of the end of the month in which the downtime occurred.

22.2 Technical Support Levels

• 22.2.1 Standard Support: Email support with 24-hour response time, Monday to Friday, 9:00 to 17:00 EET
• 22.2.2 Premium Support (available for additional fee): 24/7 email and phone support with 4-hour response time for critical issues
• 22.2.3 Emergency Support: For service outages and critical security issues, available 24/7 for all customers

22.3 Support Scope: Our technical support covers service availability, network connectivity, and hardware issues. Application-level support is limited to environments and applications directly provided by ENGINYRING.

23. Data Backup and Retrieval

23.1 ENGINYRING performs regular system backups for disaster recovery purposes. However, these backups are not intended as a client backup solution.

23.2 Clients are strongly advised to maintain their own regular backups of all data stored on our services.

23.3 In the event of service termination:

• 23.3.1 Client data will be available for download for 14 days after service termination
• 23.3.2 After this period, all client data will be securely deleted from our systems
• 23.3.3 Upon written request and for an additional fee, we can provide data retrieval services after the standard 14-day period, subject to availability

23.4 ENGINYRING reserves the right to charge a reasonable fee for extensive or repeated data restoration requests that are not the result of our system failures.

23.5 The client acknowledges that they are solely responsible for maintaining adequate backups of their data. ENGINYRING shall have no liability whatsoever for any loss, corruption, or destruction of client data, regardless of the cause.

24. Data Protection and Privacy

24.1 ENGINYRING processes personal data in accordance with applicable Romanian data protection laws.

24.2 Our detailed Privacy Policy, which can be found at https://www.serverspan.com/privacy, forms an integral part of these Terms and describes how we collect, use, and protect your personal data.

24.3 ENGINYRING acts as a data processor for any personal data that you upload, store, or process using our services. As the data controller, you remain responsible for compliance with applicable data protection laws.

25. Severability

25.1 If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect and enforceable.

26. Security Practices

26.1 ENGINYRING implements reasonable security measures to protect our systems and your data.

26.2 If you discover a security vulnerability in our services, please report it following our Responsible Disclosure Policy.

26.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

27. IPv4 Address Resource Leasing

27.1 Scope and Business Use. This Section applies to standalone or bundled ServerSpan IPv4 address resource leasing services supplied by ENGINYRING. IPv4 leasing is offered only to verified legal entities, registered professionals, sole traders, public institutions and other persons acting for purposes related to their trade, business or profession. It is not offered as a consumer service. The Client warrants that it orders and uses the IPv4 Resource exclusively in a professional capacity and that the person placing the order is authorised to bind the Client.

27.2 Definitions. "IPv4 Resource" means the IPv4 prefix identified in the applicable order, quotation, service schedule or client portal record (the "Lease Order"). "Resource Holder" means ENGINYRING or the third party holding the underlying registration, allocation, assignment or contractual rights. "Authorised ASN" means the origin autonomous system number approved by ENGINYRING. "Validation Objects" include Route Origin Authorisations (ROAs), Internet Routing Registry (IRR) route objects, route-set entries, Letters of Authorisation (LOAs) and comparable routing records. "Registry Records" include RIR Whois or RDAP records, RIPE Database objects, ARIN reassignment or reallocation records, SWIP or RWhois records, reverse DNS delegations and related records. "Announcement" means originating, propagating or causing the IPv4 Resource to be originated or propagated through BGP.

27.3 Limited Right of Use; No Ownership. Subject to payment and continued compliance, the Client receives a limited, temporary, revocable and non-transferable contractual right to use and, where expressly authorised, announce the IPv4 Resource during the active lease term. No sale, transfer, assignment of ownership, property right, permanent entitlement or RIR membership right is created. All administrative and underlying rights remain with ENGINYRING or the Resource Holder. The Client may not sell, transfer, pledge, encumber, register as its property or otherwise represent ownership of the IPv4 Resource.

27.4 Lease Order. Each IPv4 lease is governed by a Lease Order specifying, as applicable, the prefix, Resource Holder, RIR region and status, Authorised ASN, permitted maximum prefix length, activation date, commitment period, renewal and notice terms, price, setup or registry fees, security deposit, authorised use, included routing or transit services, and responsibility for Registry Records and Validation Objects. In case of conflict, the Lease Order prevails only for product-specific technical and commercial particulars; these Terms and the Acceptable Use Policy prevail for ownership, legal compliance, abuse, suspension, liability and enforcement.

27.5 Verification and Continuing Eligibility. Provisioning and continued use are conditional upon satisfactory KYC, business, beneficial-owner, sanctions, fraud, ASN-control, technical-use and reputation checks. The Client shall provide accurate corporate, billing, technical, network-operations and continuously monitored abuse contact information and shall promptly provide supporting documents requested by ENGINYRING. ENGINYRING may delay activation, require a security deposit, impose technical restrictions, refuse an ASN or use case, or suspend service where information is inaccurate, incomplete, outdated, unverifiable or presents unacceptable risk.

27.6 Registry and Administrative Control. ENGINYRING or the Resource Holder retains control of Registry Records and Validation Objects and may create, amend, replace, reject or remove them as reasonably required for routing security, policy compliance, accuracy, abuse mitigation or termination. The Client authorises publication of required organization, technical, abuse and network-use information in public registries. The Client shall notify ENGINYRING within two business days of ordinary changes and immediately of loss of ASN control, compromised contacts, unauthorised announcements or any event affecting routing authority.

27.7 LOA, ROA, IRR and Reverse DNS. Only ENGINYRING or the Resource Holder may issue or revoke an LOA and create or control the authoritative ROA, RIR registration and authenticated IRR objects unless the Lease Order expressly provides otherwise. The Client shall use only the Authorised ASN and shall not create or procure conflicting, misleading or unauthorised route, route-set, ROA, registry or reverse-DNS objects. ENGINYRING may restrict ROA maxLength and may require RPKI-valid routing. Reverse DNS may be delegated or managed by ENGINYRING as specified in the Lease Order and may be withdrawn upon suspension or termination.

27.8 Routing Conditions. The Client shall announce the exact authorised prefix only through the Authorised ASN and within the permitted prefix length. Unless expressly approved in writing, the Client shall not originate more-specific routes, create a multiple-origin AS condition, permit any third party to originate the prefix, leak routes, forge an AS path or routing record, announce outside the lease term or use an LOA beyond its stated scope. Independently announced IPv4 Resources are normally supplied as /24 or larger; smaller blocks may be usable only within an aggregate, through ServerSpan-managed routing, or as otherwise stated in the Lease Order. Global acceptance of any route is not guaranteed.

27.9 No Subleasing or Unapproved Downstream Use. The Client may not resell, sublease, reassign, reallocate, subdelegate or make the IPv4 Resource available to another organization, including an affiliate, without ENGINYRING's prior written approval. If approved, the Client shall identify every downstream user, bind them contractually to restrictions at least equivalent to these Terms and the AUP, maintain sufficient allocation and customer records, comply with the applicable RIR delegation model and remain fully liable for all downstream activity. Approval may be withdrawn where continued downstream use creates policy, abuse, legal or reputational risk.

27.10 Delivery, Condition and Reputation. IPv4 Resources are provided on an "as is" and "as available" basis. ENGINYRING does not guarantee universal route acceptance, deliverability, geolocation, access to third-party platforms, absence from every historic or private reputation database, or suitability for email, advertising, financial, streaming or other reputation-sensitive uses. Within seven calendar days after activation, the Client may report a demonstrable pre-existing unauthorised third-party announcement or active listing on a major public abuse or reputation list. After investigation, ENGINYRING may, at its option, replace the affected prefix or refund the unused prepaid lease fee attributable to it. This remedy does not apply to conditions caused, continued or aggravated by the Client and is the Client's exclusive remedy to the fullest extent permitted by law.

27.11 Abuse Response. The Client shall maintain a monitored abuse contact capable of acting at all times. Critical incidents, including active phishing, malware command-and-control, CSAM, ongoing DDoS, source-address spoofing, route hijacking or route leakage, must be acknowledged within four hours and mitigated immediately or within the deadline specified by ENGINYRING. Other substantiated reports must be acknowledged within 24 hours. Automated acknowledgement alone is insufficient. The Client shall preserve relevant logs, identify the responsible system or downstream user, provide a substantive remediation report when requested and cooperate with ENGINYRING, the Resource Holder, upstream networks, RIRs and competent authorities.

27.12 Protective Action and Reputation Damage. Where ENGINYRING reasonably considers immediate action necessary to protect routing security, the IPv4 Resource, the Resource Holder, its networks or third parties, it may without prior notice withdraw or revoke an LOA, ROA, IRR object, reverse DNS, route announcement or access to the service; request an upstream filter or null-route; quarantine the resource; or suspend or terminate the lease. The Client is liable for reasonable and documented investigation, blacklist or reputation remediation, registry correction, emergency routing, upstream, legal and administrative costs caused by the Client or its downstream users.

27.13 Billing, Fees and Refunds. IPv4 lease fees are invoiced in advance according to the Lease Order. Setup, verification, LOA, ROA, reassignment, registry, activation, security-deposit administration and manually performed fees become non-refundable when the related work begins. Lease fees are non-refundable for Client-requested cancellation during a committed term and for suspension or termination caused by the Client. Non-payment authorises immediate withdrawal of routing and registry authorisation. Any security deposit may be applied to unpaid charges, continued unauthorised use, abuse handling and remediation costs, without limiting the Client's remaining liability.

27.14 Expiry, Cancellation and Reclamation. On expiry, cancellation, suspension or termination, the Client's right of use ends immediately at the effective time and the Client shall stop all Announcements and use of the IPv4 Resource. No routing grace period or data-retrieval period applies to the address resource itself. For a no-fault commercial reclamation initiated by ENGINYRING, ENGINYRING will seek to provide 90 days' notice where reasonably practicable and may offer an equivalent replacement prefix or a pro-rata refund of the unused prepaid lease fee. Shorter or immediate action is permitted where required by law, an RIR, IANA, a Resource Holder, an upstream provider, a routing-security incident, an abuse emergency or circumstances outside ENGINYRING's reasonable control.

27.15 Unauthorised Post-Termination Announcement. Any Announcement after the Client's authority has expired or been suspended or terminated is unauthorised and constitutes a material breach and potential prefix hijacking. ENGINYRING may notify upstreams, RIRs, routing-security operators and competent authorities; revoke all Validation Objects; refuse future services; and recover the ordinary lease charge for the period of continued use together with reasonable and documented enforcement, abuse-management and remediation costs until the Announcement ceases. The Client shall immediately cooperate in route withdrawal.

27.16 RIR, Resource Holder and Upstream Dependency. The service remains conditional on ENGINYRING or the Resource Holder retaining the legal, contractual, registry and technical authority necessary to provide the IPv4 Resource. The Client shall comply with applicable IANA and RIR policies, registry procedures, routing-security requirements and reasonable instructions from ENGINYRING. ENGINYRING is not liable for a withdrawal, replacement, renumbering, policy change, registration change or technical restriction imposed by an RIR, IANA, the Resource Holder, an upstream provider or a competent authority, except for the replacement or pro-rata refund remedy expressly stated in Section 27.14.

27.17 No Standalone IPv4 Network SLA. The network-availability SLA in Section 22 does not apply to a standalone IPv4 lease because ENGINYRING does not control the Client's routers, transit providers, BGP configuration, third-party filtering, route propagation, RPKI enforcement, geolocation databases or reputation systems. A separate SLA applies only where the Lease Order expressly includes ServerSpan-managed BGP transit, tunnelling, route announcement or network connectivity.

27.18 IPv4-Specific Indemnity. In addition to Section 16, the Client shall indemnify and hold harmless ENGINYRING, the Resource Holder and their upstream providers from claims, losses, penalties, costs and expenses arising from unauthorised announcements, route leaks or hijacking, inaccurate registry information, downstream use, spam or blocklisting, spoofed traffic, infringement, fraud, privacy violations, regulatory or law-enforcement action, and remediation or renumbering attributable to the Client's use.

27.19 Survival. Payment obligations, responsibility for unauthorised post-termination use, indemnification, remediation costs, dispute provisions and any provision intended by its nature to survive shall remain effective after expiry or termination.